*All core, general and warranty returns must be approved prior to shipping the product to Dynomite Diesel Products. Upon approval, you will be granted a Return Merchandise Authorization (RMA) number that will tie your return shipment to the return request. This will help us to process your return quickly.Please contact us to obtain an RMA.
Core Returns We require that all cores be returned within 45-days from day product was received. We do not cover return shipping costs for cores. All cores must be returned directly to Dynomite Diesel Products to receive credit. Cores that have been disassembled or have missing and/or damaged major components will not receive core credit. Cores must be accompanied by the original “Core Return Sheet” that was included when you received your parts. Without this sheet we cannot credit you back for your cores. If you do not have this sheet, please call us.
General/New Returns An RGA must be issued before shipping anything to Dynomite Diesel Products. All products must be in new/uninstalled/unopened condition with all the parts included. All products must be sent back in the original and undamaged packaging. Returns will not be accepted after 90-days from date of customer receipt. Customer is responsible for return shipping costs. Also, if you were given free shipping on your original order, the cost of shipping will be deducted from your refund. Credit will be issued after the product is inspected and found to be in new condition.
ALL returns are subject to a 5% restocking fee. Additional fees may be incurred on non-stocking items. All Super Mental or Custom-built injectors, or any custom-built item, are NOT returnable for any reason. All sales on custom items are final. Product Warranties An RGA must be issued before shipping anything to Dynomite Diesel Products. Dynomite Diesel Products, Inc. (DDP) warranties it’s products for a period of 90 days to 2 years from the date of purchase depending on the individual product.
To confirm the warranty term, please refer to the description of each product. This warranty only applies to the original purchaser of the product. All custom-built competition injectors & nozzles are sold as is with no warranty. An original invoice must be presented in order to redeem the warranty. DDP warranty does not pay for any associated labor cost, incidental parts damage, lost wages, rental cars, shipping costs, hotel accommodations, towing, food, fines or taxes. This warranty solely covers the product purchased from DDP. Contamination from bad fuel/water/rust/metal or otherwise is NOT a manufacturer defect and therefor is NOT covered under warranty.
Use a Pyrometer. Do not let exhaust gas temperatures exceed 1250° pre-turbo. Make sure your pyrometer works. Make sure you are installing the right product in your truck. When in doubt, call us first to make sure it is the correct part. This is a performance part designed to enhance your vehicle. When used or installed improperly it can ruin your engine & other parts on your vehicle or cause serious injury. DDP & anyone who sells you a DDP product accepts no liability if you ruin your parts or the parts, we or our dealers or distributors sold to you.
Dynomite Diesel Products, Inc. (DDP) reserves the right to repair the item rather than replace it if a warranty claim is accepted. This warranty does not cover abuse, fuel contamination, improper install or misapplication. Dynomite Diesel Products, Inc. is very confident in all of our parts. We do recognize however that during shipping, testing, and/or installation of injectors that changes to the injector may occur. If failure occurs, please contact us for trouble shooting guidelines.
After an RGA is obtained, any product which has been deemed to have failed must be removed and shipped directly to Dynomite Diesel Products for inspection before a repair or replacement will be authorized. Shipping and Payments For all orders unless previously discussed, shipping and billing address’ must match. We will not ship to an address different from your billing unless previously discussed. Dynomite Diesel only ships to the US and Canada. No other international shipments and no shipments to freight forwarders. Unless otherwise notified all orders will ship in 2-5 business days.